Privacy Policy

This Privacy Policy explains how Aamy AI (Aamy.ai), a product of Oskach LLC, collects, uses, processes, stores, and protects information in connection with our AI phone receptionist, AI messaging on WhatsApp, Facebook and Instagram, appointment scheduling (including the Google Calendar integration), website, platform, subscriptions, and related business communication tools.

1. Information We Collect

We may collect information provided by our customers, their businesses, and their end users, including:

  • Business name, contact information, address, operating hours, services, pricing, and policies
  • Customer names, phone numbers, email addresses, appointment details, and communication preferences
  • Call metadata, call transcripts, call summaries, voicemail information, and message history
  • SMS delivery information and related communication records
  • Account, billing, subscription, and payment-related information
  • Technical information such as IP address, browser type, device information, logs, and usage analytics
  • Website usage data collected with cookies and similar technologies by Google Analytics, Vercel Web Analytics, and the Meta Pixel (pages visited, referral source, and clicks on sign-up and contact buttons)
  • Configuration data used to operate AI voice automation, including prompts, business instructions, FAQs, and workflows

2. How We Use Information

We use collected information to:

  • Provide AI voice receptionist and call automation services
  • Process, answer, route, summarize, or automate inbound business calls
  • Assist with appointment scheduling, customer follow-up, and SMS notifications when enabled
  • Personalize responses based on the customer’s business configuration
  • Maintain, secure, monitor, troubleshoot, and improve the platform
  • Process subscriptions, payments, billing records, and account administration
  • Comply with legal, regulatory, carrier, and payment processor requirements

Data received from Google APIs (Google user data) is used only to provide the Google Calendar features described in Section 7 and is not used for any of the other purposes listed above.

3. AI Voice Processing

Aamy.ai uses artificial intelligence and automation technologies to process business communications. This may include speech recognition, transcription, natural language processing, AI-generated responses, call summaries, and automated decision support based on the business configuration provided by the customer.

4. Call Transcripts, Recordings, and Metadata

Depending on the customer’s configuration, applicable law, and service requirements, calls may be processed, transcribed, summarized, analyzed, stored, or recorded. Call-related data may be used to provide the service, improve quality, support customers, debug issues, monitor performance, and maintain accurate business records.

5. Payment and Subscription Data

Payments and recurring subscriptions may be processed through Stripe or another authorized payment processor. Aamy.ai does not store full credit card numbers. Payment processors may collect and process billing details, payment method information, transaction records, and fraud prevention data according to their own terms and privacy policies.

6. Third-Party Service Providers

We may share information with trusted service providers only as necessary to operate, secure, bill, support, and improve the service. These providers may include:

  • Telecommunications and voice providers, including Twilio and phone carriers
  • Artificial intelligence and language processing providers, including OpenAI
  • Payment processors, including Stripe
  • Cloud hosting, database, storage, analytics, security, and infrastructure providers
  • Calendar, booking, CRM, or messaging integrations enabled by the customer

We do not sell personal information. We may disclose information if required by law, legal process, enforcement request, or to protect Aamy.ai, our customers, end users, providers, or the public.

Google user data is shared with service providers only as described in Section 7.

7. Google User Data

When a customer connects Google Calendar to Aamy AI (Aamy.ai), we request access to the following Google user data, and only for the purposes described below:

  • Email address (userinfo.email): to show which Google account is connected in the customer’s dashboard.
  • Free/busy availability (calendar.events.freebusy): to check which time slots are available before offering or booking an appointment. We only read busy time ranges, not the details of existing events.
  • Calendar events (calendar.events): to create, view, reschedule, or cancel the appointments that Aamy.ai books on behalf of the customer’s business.

How Aamy AI uses Google user data

Aamy AI uses Google user data only to provide the appointment scheduling features the customer turns on: checking availability, creating the appointment in the customer’s calendar when their client confirms it, and updating or removing that appointment when it is rescheduled, cancelled, or deleted in Aamy AI. When the customer deletes an appointment event in Google Calendar, Aamy AI cancels the matching appointment so the time slot becomes available again. Aamy AI does not read, modify, or delete calendar events that it did not create.

How Google user data is shared

Google user data is not sold, is not transferred to data brokers or information resellers, and is not used for advertising, retargeting, interest-based advertising, credit-worthiness or lending purposes, or for creating databases. Google user data is shared only with the service providers that help us deliver the scheduling features requested by the customer, and only for that purpose: our cloud hosting and database providers, which store it; and our AI language provider (OpenAI), which may process appointment times derived from free/busy checks solely to compose the reply sent to the customer’s client. We may also disclose it to comply with applicable law, or as part of a merger or acquisition with appropriate notice.

Aamy AI does not use Google Workspace APIs, or any data obtained through them, to develop, improve, or train generalized or non-personalized artificial intelligence or machine learning models, and our AI language provider is not permitted to use this data to train its models. No person at Aamy AI reads Google user data unless the customer gives explicit permission, it is necessary for security purposes, or it is required by law.

How Google user data is stored and protected

Aamy AI stores only what is needed to keep the connection working: the OAuth access and refresh tokens, the connected email address, the calendar ID, and the IDs of the calendar events Aamy AI created. OAuth tokens are encrypted at rest with AES-256-GCM, all data is transmitted over encrypted HTTPS connections, and access to production systems is restricted to authorized personnel. We do not store the contents of the customer’s other calendar events; free/busy checks only return busy time ranges, which are used in memory and not saved.

Retention and deletion of Google user data

OAuth tokens are kept only while Google Calendar is connected. When the customer clicks “Disconnect” in the Aamy AI dashboard, or revokes access at https://myaccount.google.com/permissions, Aamy AI stops accessing the calendar and deletes the stored tokens. Calendar event IDs are kept with the appointment record and are deleted when the appointment is deleted in the dashboard. Customers can request deletion of all Google user data associated with their account by emailing support@aamy.ai; we complete deletion requests within 30 days.

Changes to how we use Google user data

If we change how Aamy AI accesses, uses, stores, or shares Google user data, we will update this policy and notify affected customers by email or in the dashboard before the change takes effect, and ask for renewed consent where required.

Aamy.ai’s use and transfer of information received from Google APIs to any other app will adhere to the Google API Services User Data Policy, including the Limited Use requirements.

8. Customer Responsibilities

Customers are responsible for ensuring that their use of Aamy.ai complies with all laws and regulations applicable to their business, including privacy, consent, call recording, telecommunications, SMS, telemarketing, and customer communication laws. Customers are responsible for providing any legally required notices or obtaining any required consents from callers, customers, employees, or end users.

9. Data Retention

We retain information for as long as reasonably necessary to provide the service, maintain business records, comply with legal obligations, resolve disputes, enforce agreements, prevent abuse, and improve platform reliability. Some data may be deleted, anonymized, or aggregated when it is no longer required for these purposes.

10. Data Security

We use commercially reasonable administrative, technical, and organizational safeguards designed to protect information against unauthorized access, loss, misuse, alteration, or disclosure. However, no system, transmission, or storage method is completely secure, and we cannot guarantee absolute security.

11. International and Cross-Border Processing

Information may be processed and stored in the United States or other locations where Aamy.ai or its service providers operate. By using the service, customers acknowledge that information may be transferred to and processed in jurisdictions that may have different data protection laws.

12. Access, Correction, and Deletion Requests

Customers may contact Aamy.ai to request access, correction, deletion, or export of certain information, subject to identity verification, legal obligations, security requirements, and technical limitations. End users should first contact the business with which they communicated, because Aamy.ai often processes end-user information on behalf of that business.

13. Children’s Privacy

Aamy.ai is intended for business use and is not directed to children. We do not knowingly collect personal information from children under 13. If we become aware that such information has been collected, we will take reasonable steps to delete it.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised update date. Continued use of the service after an update means the customer acknowledges the updated policy.

15. Contact

If you have questions about this Privacy Policy or wish to submit a privacy request, contact us at:

Last updated: 2026-10-14

Aamy AI – AI Receptionist for Small Businesses