Privacy Policy

1. Information We Collect

We may collect information provided by our customers, their businesses, and their end users, including:

• Business name, contact information, address, operating hours, services, pricing, and policies
• Customer names, phone numbers, email addresses, appointment details, and communication preferences
• Call metadata, call transcripts, call summaries, voicemail information, and message history
• SMS delivery information and related communication records
• Account, billing, subscription, and payment-related information
• Technical information such as IP address, browser type, device information, logs, and usage analytics
• Configuration data used to operate AI voice automation, including prompts, business instructions, FAQs, and workflows

2. How We Use Information

We use collected information to:

• Provide AI voice receptionist and call automation services
• Process, answer, route, summarize, or automate inbound business calls
• Assist with appointment scheduling, customer follow-up, and SMS notifications when enabled
• Personalize responses based on the customer’s business configuration
• Maintain, secure, monitor, troubleshoot, and improve the platform
• Process subscriptions, payments, billing records, and account administration
• Comply with legal, regulatory, carrier, and payment processor requirements

3. AI Voice Processing

Aamy.ai uses artificial intelligence and automation technologies to process business communications. This may include speech recognition, transcription, natural language processing, AI-generated responses, call summaries, and automated decision support based on the business configuration provided by the customer.

4. Call Transcripts, Recordings, and Metadata

Depending on the customer’s configuration, applicable law, and service requirements, calls may be processed, transcribed, summarized, analyzed, stored, or recorded. Call-related data may be used to provide the service, improve quality, support customers, debug issues, monitor performance, and maintain accurate business records.

5. Payment and Subscription Data

Payments and recurring subscriptions may be processed through Stripe or another authorized payment processor. Aamy.ai does not store full credit card numbers. Payment processors may collect and process billing details, payment method information, transaction records, and fraud prevention data according to their own terms and privacy policies.

6. Third-Party Service Providers

We may share information with trusted service providers only as necessary to operate, secure, bill, support, and improve the service. These providers may include:

• Telecommunications and voice providers, including Twilio and phone carriers
• Artificial intelligence and language processing providers, including OpenAI
• Payment processors, including Stripe
• Cloud hosting, database, storage, analytics, security, and infrastructure providers
• Calendar, booking, CRM, or messaging integrations enabled by the customer

We do not sell personal information. We may disclose information if required by law, legal process, enforcement request, or to protect Aamy.ai, our customers, end users, providers, or the public.

7. Customer Responsibilities

Customers are responsible for ensuring that their use of Aamy.ai complies with all laws and regulations applicable to their business, including privacy, consent, call recording, telecommunications, SMS, telemarketing, and customer communication laws. Customers are responsible for providing any legally required notices or obtaining any required consents from callers, customers, employees, or end users.

8. Data Retention

We retain information for as long as reasonably necessary to provide the service, maintain business records, comply with legal obligations, resolve disputes, enforce agreements, prevent abuse, and improve platform reliability. Some data may be deleted, anonymized, or aggregated when it is no longer required for these purposes.

9. Data Security

We use commercially reasonable administrative, technical, and organizational safeguards designed to protect information against unauthorized access, loss, misuse, alteration, or disclosure. However, no system, transmission, or storage method is completely secure, and we cannot guarantee absolute security.

10. International and Cross-Border Processing

Information may be processed and stored in the United States or other locations where Aamy.ai or its service providers operate. By using the service, customers acknowledge that information may be transferred to and processed in jurisdictions that may have different data protection laws.

11. Access, Correction, and Deletion Requests

Customers may contact Aamy.ai to request access, correction, deletion, or export of certain information, subject to identity verification, legal obligations, security requirements, and technical limitations. End users should first contact the business with which they communicated, because Aamy.ai often processes end-user information on behalf of that business.

12. Children’s Privacy

Aamy.ai is intended for business use and is not directed to children. We do not knowingly collect personal information from children under 13. If we become aware that such information has been collected, we will take reasonable steps to delete it.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised update date. Continued use of the service after an update means the customer acknowledges the updated policy.

14. Contact

If you have questions about this Privacy Policy or wish to submit a privacy request, contact us at:

• Email: support@aamy.ai
• Website: https://www.aamy.ai